TAGGRS Debug Series
Here you will find solutions and insights for the most common situations when using our software. Our goal is to get you up and running quickly and optimize your data collection
1. TAGGRS Analytics
1.1 No requests are coming in
Have you installed the tracking tags, but no requests are coming in? This can have several causes.
Ready to resolve this situation? Click the button below for a detailed explanation.
1.2 Spike in requests
You have created an account with TAGGRS and started with Server Side Tracking. After configuration, the requests are coming in, but you notice a spike in the statistics on the TAGGRS dashboard.
In this article, we explore the most common causes of spikes in the request graph.
1.3 No data graph visible
If no graph is visible in your TAGGRS dashboard, the TAGGRS Tracking Tags may not be installed. These tags collect and visualize your data.
Want to know how to install these tags? Click the button below for a guide.
1.4 Data is being collected message
You have installed the tracking tags, and the message 'data is being collected' remains for more than 5 minutes. This can have various causes.
View the corresponding article for possible reasons.
1.5 Negative data discrepancy
Do you notice a negative difference in your data after implementing TAGGRS Tracking Tags? This may indicate discrepancies in data collection.
Click the button below for more information and solutions.
1.6 No web or server line
After installing TAGGRS Tracking Tags, no web or server line is visible. This can have multiple causes.
Click the button below for the solution.
1.7 Positive data discrepancy
You notice an upward trend in your measured data. Do you want to further optimize this and achieve better results?
View the article for tips to increase this difference. Click the button below for details.
1.8 Too large data discrepancy
After installing the TAGGRS tracking tags, you notice an unrealistically high data discrepancy of more than 60%.
View the article for the main causes. Click the button below for more information.
1.9 Missing events data graphs
Have you set up the Tracking Tags but do not see any additional events appearing (or only Page_View)?
View the article for possible causes and solutions. Click the button below for more details.
2. Google Analytics
2.1 Unassigned (not set) data in Google Analytics 4
Have you seen an increase in Unassigned (not set) traffic in Google Analytics after implementing Server Side Tracking? We have the solution.
View the article for the causes and how to resolve this.
2.2 Decrease in measured conversions after implementing Consent Mode (V2)
If you do not set up Consent Mode (V2) correctly, it can lead to the loss of valuable data, as tags are not activated when cookies are declined.
With a correct setup of Consent Mode (V2), you can still collect valuable data, even without full cookie consent.
3. Google Tag Manager
3.1 Error message in debug mode in the server container
Here you will find solutions for error messages during debugging in the server container after all tags and triggers have been configured.
View the article for causes and solutions.
3.2 Not all tags are fired in Google Tag Manager preview mode
Failure to set up Consent Mode (V2) properly can result in the loss of a lot of valuable data. This is often because when a visitor does not agree to certain cookies, the related tags are not activated.
If you set up Consent Mode (V2) correctly, you can still access valuable data even without full consent for the cookies.
4. Magento 2
4.1 No server requests Magento 2
Not receiving a request on the server and have a Magento website? This is often due to Magento's CORS rules, which block outgoing requests as a security measure.
View the article for causes and solutions.
5. Google Ads
5.1 Decrease in Google Ads remarketing audiences
Has the number of Google Ads Remarketing audiences decreased after implementing Server Side Tracking or Consent Mode V2?
View the article for causes and solutions.
6. Console errors
6.1 Console errors and solutions
After implementing Server Side Tracking via TAGGRS, error messages may appear in the browser console. These errors are often harmless or easy to resolve.
View the article for possible error messages and solutions.
Need help with the implementation?
Can't find the answer to your specific question in our debug series? No worries, we're here to help. Contact us for personalized support.
Is your situation not listed?
Can't find the answer to your specific question in our debug series? No worries, we're here to help. Submit a ticket and our tracking specialists will assist you further.